At Waka Chicken, we work hard to ensure your order is delivered quickly and in excellent condition.
We deliver to selected areas. Delivery availability may depend on your location. If your area is outside our service zone, we will contact you.
Estimated delivery times may vary based on your location, traffic conditions, order volume, and availability. Delivery time shown on the website is an estimate and not a guaranteed timeframe.
Shipping fees (if applicable) will be displayed during checkout before confirming your order.
Once your order is confirmed, you will receive an order confirmation message (via phone, email, or WhatsApp depending on the details provided).
Due to the nature of fresh and perishable products (chicken, turkey, and eggs), returns are limited.
You may request a refund or replacement only in the following cases:
You received the wrong item
Your order arrived damaged or not in acceptable condition
Items are missing from your order
If there is an issue with your order, please contact us within 2 hours of delivery and provide:
Order number
Photos of the product (if needed)
A brief explanation of the issue
Refunds or replacements will be reviewed and approved based on our quality check. If approved, refunds may be issued through the original payment method or store credit, depending on the situation.
